Blog Post

COVID-19 Check-In Procedures

Dr. Michael Lyons • Jul 21, 2020
woman in mask with virus particles in the air around her
Margaret Mead once said, “Never Doubt that a small group of thoughtful, committed, citizens can change the world.  Indeed, it is the only thing that ever has.”  

The emergence of COVID-19 has brought about change in all of our daily lives, which means “we” as Focal Pointe Employees needed to thoughtfully reevaluate some of our processes. Given these new measures comes change – and that includes our Check-In process. 

Erring on the side of continuing to providing high quality care, Focal Pointe Eye Care is committed to keeping our patients and employees protected. We have adapted some new- and different- procedures for Check-In. Here’s what you can expect from us for the Check-In process, keeping in mind this is an ever evolving process. 
  
IN-OFFICE PATIENTS

     1. We will be requiring you to wear a mask into your appointment.  

     2. We will be asking you to TEXT or CALL us from your car when you arrive to the office.
          a. When you call/text from your car we will be verifying your Medical Insurance and Vision benefits, address, phone               
          number, email, etc to keep our records up to date.

     3. We will be asking you the following COVID-19 questions.
          a. Have you traveled outside of the United States in last 14 days?
          b. Do you have a cough?
          c. Have you experienced any shortness of breath?

     4. We will be collecting any balances due or copays prior to your appointment. We can take credit or debit over the phone               while you are in your car or if you choose to pay by check/cash we will receive your payment inside.

     5. We will bring you in and check your temperature with a contactless thermometer. If your temperature were to read over               100.4 degrees, we would have to reschedule the appointment.

     6. You will then be taken directly back to an exam room. 
          a. If there is any paperwork needed we will have you fill out the paperwork in your assigned exam room

TELEHEALTH CALLS

     1. You will receive a phone call or text message to verify your insurance. In most cases we will be asking you to text us a                      picture of your Medical Insurance Card.

     2. We will be verifying your address, phone number, and email address to keep our records up to date.

     3. You will need to have a device with camera capabilities. (ie- cell phone, I-pad, computer)
          a. This is a Video enabled office visit with the doctor- we can see you and you can see us!

     4. After you enter the “virtual” waiting room the first person you see will be one of our Doctor’s Assistants. 
         a. Should you have any difficulties logging in we will be there to help walk you through the process of getting started!

Here at Focal Point Eye Care we truly work every day to make a difference in this world. So, at a time when a lot of things are uncertain right now, we are controlling what we can and making sure we are providing a safe atmosphere for all. 

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